Refund policy

Returns and Refunds

Most Ironside Stables merchandise is made especially for you when your order is placed. Because these items are made to order, we are unable to accept returns or exchanges for change of mind, incorrect size, or incorrect color selection.

Please review the product description and sizing chart carefully before placing your order.

Damaged, defective or incorrect items

We want you to be happy with your Ironside Stables order. If your item arrives damaged, defective, misprinted or you receive an incorrect item please contact us within 30 days of delivery.

Please include your order number, a description of the problem and clear photographs showing the issue. Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Lost Packages

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned or cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply to have the order resent.

My tracking says "Delivered" but It's not on my doorstep:

Occasionally. a carrier may mark a package as delivered before you are able to locate it.

 If your tracking shows "Delivered" but you haven't received your package, please first check around your property.

 Are there back, side or basement doors? Have you asked you neighbors? 

Do you have a community mailbox where the parcel could have been sent to?

Are there any household members that could have retrieved your package?

Our fulfillment company uses several different shipping methods depending on the product you purchase .

If that fails, contact the shipping company that emailed you with the parcel tracking. number sent to you upon fulfillment of your order

If you are still unable to locate your package, please contact customer service & we will be happy to assist

Cancellation & order changes

Because the products are made to order and may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or cancelled after it has been submitted.  Please contact us as soon as possible if you notice an error in your order. If production has already begun, we may be unable to make changes or cancel the order.

Exceptions

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.